Reference

Terms and Conditions That Govern Your hbajee98 Account

Opening an account with us means you agree to these terms, which cover how your account works, how deposits and withdrawals are processed through bKash, Nagad, and Rocket, and what we expect from both sides.

bKash, Nagad, Rocket CoveredAccount Wallet RulesEligible Regions ApplyMobile Access TermsSupport Contact Included
hbajee98 Terms and Conditions That Govern Your hbajee98 Account
CONTACT PATHS

How to Reach Us About These Terms

Live Chat Reach our support team through the live chat window in your account dashboard. It is the quickest path for questions about account status, wallet transactions, or a specific term you need clarified.
Email Support For formal requests — including account disputes, withdrawal queries, or written confirmation of a terms change — send your message to our support email. We respond to account-related matters as a priority.
Help Centre Our help centre covers common terms questions — what counts as a breach, how wallet verification works, and what happens when you close your account. Check there first for a detailed written answer.
POLICY PRACTICES

How We Handle Accounts, Data, and Term Changes

Our approach to account security, data retention, and terms enforcement follows the same standards we apply to wallet operations — clear steps, no ambiguity about what we store or why.

Account Security Every account is protected by OTP verification tied to your registered mobile number. You are responsible for keeping your login credentials private; report any unauthorised access to support immediately so we can lock the account.
Data Retention We retain transaction records — including bKash, Nagad, and Rocket deposit and withdrawal history — for as long as your account is active and for the minimum period required by our operating obligations. You may request a summary of your transaction data through support.
Cookies and Device Data We use cookies to keep your session active across mobile and desktop and to remember your wallet preference. You can manage cookie settings through your browser, though disabling them may affect how the lobby and account pages load.
Requesting Account Changes To update your registered mobile number, request account closure, or ask for a record of what data we hold, contact support directly via live chat or email. We verify your identity before making any change to account credentials.

Common Questions About These Terms

These are the questions we get most often from account holders in Bangladesh about how our terms work in practice.

Yes. All wallet deposits and withdrawals — whether through bKash, Nagad, or Rocket — fall under these terms. The transaction verification steps and any processing conditions are part of your account agreement.

We publish updated terms on this page with the revision date noted. Using your account after the update takes effect means you accept the new version. We recommend checking this page periodically.

No. Each person may hold only one account. Duplicate accounts registered with the same personal details or payment method are a breach of these terms and may result in both accounts being closed.

Contact our support team via live chat or email and make a data request. We verify your identity first, then provide a summary of the records we hold on your account, including wallet transaction history.

Access depends on your location and applicable local law. We serve eligible regions only. It is your responsibility to confirm that using the platform is permitted under the rules that apply where you are.

Contact support immediately through live chat or email. Provide your account details and the transaction reference. We investigate wallet discrepancies as a priority and will update you on the outcome.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.